Patient Satisfaction on Covid-19 Handling in Primary Health Centers

Authors

  • Yustika Wirda Ningsih Faculty of Pharmacy, Universitas sumatera utara
  • Azizah Nasution Faculty of Pharmacy, Universitas Sumatera Utara, Medan, Indonesia
  • Urip Harahap Faculty of Pharmacy, Universitas Sumatera Utara, Medan, Indonesia

DOI:

https://doi.org/10.32734/idjpcr.v5i1.7416

Keywords:

pharmacy services, primary health center

Abstract

Primary health centers play important roles in preventing, detecting, and helping people to cope with the problems associated with the COVID-19 infection. Therefore, it is necessary to strengthen and optimize the role of primary health center, including pharmaceutical care. This prospective descriptive study aimed to evaluate the level of patient satisfaction on COVID-19 handling in seven primary health centers Medan, Sumatera Utara, Indonesia  period January to April 2021. A self-designed questionnaire was distributed to a total of 617 patients admitted to the 7 primary health centers to assess the characteristics of the patients and the required data about patient satisfaction about nine-item pharmaceutical services provided, supporting facilities, and infrastructures. The patient satisfaction was assessed using a 4-point Likert scale categorized into very dissatisfied, dissatisfied, satisfied and very satisfied. The obtained data were analyzed using descriptive and Chi-Square analyses. Most (67%) of the respondents were females. The present study indicated that most respondents satisfied with the services provided.

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References

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Published

2022-04-30

How to Cite

Yustika Wirda Ningsih, Nasution, A. ., & Harahap, U. . (2022). Patient Satisfaction on Covid-19 Handling in Primary Health Centers. Indonesian Journal of Pharmaceutical and Clinical Research, 5(1), 10-15. https://doi.org/10.32734/idjpcr.v5i1.7416

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