Local Satisfaction Study on Tourism activities in Pangururan District Samosir Regency

. Local tourism administrations in traveler attractions in Pangururan Locale, in this case, precisely and in a roundabout way, influence the evaluation of the fulfillment and dependability of neighborhood communities within the zone. In this manner, it is essential to investigate and think about the impact of benefit fulfillment of neighborhood tourism exercises on traveler fulfillment and devotion in visitor attractions in Pangururan Locale. The benefit quality variable, which comprises coordinate prove, sympathy, responsiveness, unwavering quality, and confirmation, impacts sightseers' fulfillment and dependability. Respondents were visitors and neighborhood individuals who gone by and settled in Pangururan Locale, totaling 110 respondents with the client fulfillment file procedure. In this composing, data collection utilized perception procedures organized interviews, surveys, and writing. At that point, it was analyzed with Likert scale investigation, legitimacy, and unwavering quality tests: separate straight relapse investigation, relationship examination, and examination of assurance. Based on factual information investigation, the pointers in this ponder are substantial, and the factors are dependable. The quality of neighborhood visit direct administrations is sweet at 80%, and 70.5% for visitor devotion. Whereas the rest is impacted by other variables which are not assist explored in this consider. Based on this examination, it can be concluded that there is a significant relationship between the quality of direct neighborhood administrations on the fulfillment and loyalty of visitors within the traveler attractions of Pangururan Locale. It is recommended to the chief that it is essential to hold special preparation for neighborhood guides to back the quality and convenience of human assets there to bolster traveler attractions in Pangururan Area, Samosir Rule


Introduction
In general, tourism development aims to improve destinations' quality to attract tourists to visit according to their respective goals. The central government and local governments will work hard to develop tourism based on each region's tourism potential. Due to the following three points, tourism activities can develop: (1) the emergence of exotic tourism; (2) tourists' wants and needs; (3) fulfilling the political interests of the state authorities as a tourist destination.
Could say tourism is an activity for travelers. Most of the tourism activities are related to mobility, and the term tourism to travel, namely tourism activities. To attract tourists, it is also necessary to improve the management of tourism assets professionally, especially planning and natural and cultural structures; therefore, managers must understand tourists' characteristics and the attributes of tourism products related to tourist satisfaction. Tourism product attributes refer to tourism products as one of the objects provided by tourism marketing, which includes three parts: (1) Tourism attributes have potential natural tourist attractions based on the development of natural tourism. The main potential of natural resources (1). Nature and cubirthased tourism); (2) Facilities owned by tourist objects, including accommodation, food processing, parking lots, entertainment, (3) Ease of travel to tourist destinations. If there is a connection between tourism and a destination, tourists will travel [1]. The ideal tourist destination area mapped with tourists' facilities during the trip, such as catering services, accommodation, entertainment, shopping, and transportation, can take you to other tourist attractions. For tourists visiting tourist destinations to feel comfortable, it is necessary to provide tour package products according to tourists' needs and needs [2]. In terms of the origin of the tourist area and the intention to visit the object, tourists who visit tourist attractions are very diverse. The demands and demands of tourists on tourist facilities are also very diverse; therefore, in attracting tourists with various characteristics, tourism products' attributes must be diversified. Local satisfaction can have a significant impact on the sustainability of tourism in that place. According to the 2004 WTO, people satisfaction in tourist destinations worldwide is that traveling is to see monuments, activities, and habits of engaging local people to enjoy a different atmosphere from the city where they come from. This is because the people themselves become managers of natural tourist attractions or hosts for tourists who will come to these attractions. Bringing in tourists positively impacts the community from tourism activities through employment, economic activities, and increased social services. According to Indriastuty, N., Saputro, W. E., & Sukimin, S. [3], tourist attraction through consumer satisfaction has a positive effect on the interest in revisiting, this affects the role of the community in carrying out tourism activities to improve the quality of tourism to keep tourists from reviewing these attractions. In making observations about local satisfaction related to sustainable tourism in Pangururan District, Samosir Regency is the level of community satisfaction and dissatisfaction. In this case, there is a need for information and innovation through technology to promote sustainable tourism, including collecting data on the role of local communities in tourism activities [4].

Method
To solve the problems described in the introduction, questionnaires were distributed at specific points along with audiences for the management of tourism to provide local satisfaction, which has a significant impact on tourism sustainability in Pangurruran District, Samosir Regency.
Tourism and dissatisfaction in residents' number of complaints about tourism activities in Pangururan District, Samosir Regency. What is used in this research is a descriptive method with a quantitative approach through a Linkert scale by distributing questionnaires [5]. If necessary, a flowchart can be drawn for the implementation method similar to the rules for making a flow chart of an algorithm. The implementation of this research will be carried out in two major stages: Distribution / Distribution of the Questionnaire and Observation of specific areas. It is estimated that this activity will be carried out in December 2020. The methods that will be carried out in the implementation of this service are: Obtain data in the form of information taken from questionnaires, Identify how the administrative process in tourism management, To attract tourists interest, the readiness process of tourism management human resources is examined, Measuring the Level of Satisfaction [6].

Result and Discussion
The research/field survey was carried out in the tourist area of Panguruan District, the object in Samosir Regency. The object of research was visitors/tourists who came to the Pangururan object on data sourced from SIPD Samosir Regency in 2013 -2018. The number refers to researchers' latest visit data when conducting a survey of visits in 2020. As many as 378,649 visitors were obtained from the Samosir regent's regulation which was written in the Samosir Regency RKPD 2020 when researchers visited Panguruan sub-district. In the context of research efficiency and effectiveness, sampling is carried out to represent the population. As a representative sample of the population, researchers used the Slovin Formula guidelines based on formula 1 [7]. The formula for determining sample size is: Where: n = Sample size; N = population size; e = critical value or desired accuracy limit. Based Validity and Reliability Tests in Table 1 An analysis was carried out by testing the questionnaire's validity and reliability [8].  [9]. The value of the reliability coefficient (Cronbach alpha) of 0.3 is greater than the r table (0.1654), which means that the instrument performance variable is reliable and has high reliability in Figure 1.

Figure 1 Graph of Assessment and Descriptive Statistics Test Results
The Customer Satisfaction Index (CSI) is used to determine the overall level of visitor satisfaction with an approach that considers the importance of the measured service quality attributes. The Chi-square test is a non-parametric statistical test. Because it is included in a non-parametric test, the Chi-square test can be applied for testing nominal and categorical data.
It can be viewed in Table 2. To see the quadrants' location from these results, we will look for the intervals of each quadrant.
The researchers used five quadrants, namely very bad, wrong, enough, high, and very high. For example, Figure 2, Judging from the gradient that has been tested in Table 3, proves that the community assesses that it is sufficiently related to tourism, suitable for the people in Pangururan District [10].

Figure 2
The location of the Tourism-related Satisfaction Index Gradient for the community Table 3 Test Results of Satisfaction Index related to Good Tourism for Communities in Pangururan

Conclusion
The study of the level of satisfaction of local communities with tourism activities in Pangururan District, Samosir Regency, is useful for improving the quality of visits to tourist objects by raising the side of community-based tourism [11]. The study regarding monitoring local community satisfaction with tourism activities is a step to develop tourism destinations in Pangururan District [12]. This analysis is also useful for making tourism a source of additional income and primary income without destroying the Pangururan District community's culture to improve the quality of life-related to the process of interaction with tourists. Satisfaction is when consumers feel after experiencing a performance (or result) that has met their various expectations [13]. Besides, satisfaction becomes a description of a person's level of feelings (customer) after comparing the performance or perceived results (services received and felt) with what they expect. Satisfaction is the level of someone's satisfaction after comparing the performance or perceived consequences and compared to their expectations. Thus, satisfaction or dissatisfaction is the conclusion of the interaction between expectations and experiences after using the services or services provided [14]. If the presentation is less than expected, the customer feels unsatisfied. However, if the representation displayed is proportional to expectations, the customer will be satisfied. If the quality of the presentation shown exceeds expectations, the customer will feel very satisfied or happy. is to see monuments, activities and engaging habits of local people or to enjoy a different atmosphere from the city where they come from. The people themselves become managers of natural tourist attractions or hosts for tourists who will come to beaches, lakes, mountains, events, etc. The community gets positive impacts from tourism activities through employment, economic activities, increased social services, and adverse results due to stress or damage to local resources and cultural values. The satisfaction of the local community is essential for the sustainability of tourism in Pangururan District. In extreme cases, public hostility will encourage tourists to leave and never come again. The tourism industry's actions to maintain a positive relationship between hosts and tourists can anticipate and prevent incidents and adverse effects [15]. Considering that Pangururan tourism, which is still marketed until now, relies on natural potential and has the most dominant relationship with the satisfaction of tourists visiting Pangururan tourism objects; therefore to attract and increase the number of tourists, tourism attraction must be developed and packaged in such a way through a touch of art and culture. For example, by scheduling performances or art attractions regularly at Pangururan attractions. The facility factor has a relationship with tourist satisfaction; it can increase visitors' number; it is necessary to make or strive for all available facilities to make a tourist spot attract interest