AFRAAH, S. M. Development of the E-SERVQUAL Model for Online Travel Agent to Enhance Customer Experience. Jurnal Sistem Teknik Industri, [S. l.], v. 27, n. 3, p. 193–202, 2025. DOI: 10.32734/jsti.v27i3.20255. Disponível em: https://talenta.usu.ac.id/jsti/article/view/20255. Acesso em: 4 aug. 2025.