Susanto, E. “ANALISIS PENDEKATAN MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE (MBCfPE) TERHADAP KINERJA DI PT. KINENTA INDONESIA”. Jurnal Sistem Teknik Industri, vol. 19, no. 1, Aug. 2018, pp. 1-6, doi:10.32734/jsti.v19i1.358.