https://talenta.usu.ac.id/sajjana/issue/feed 2024-06-03T20:01:33+07:00 Sajjana Team sajjana@usu.ac.id Open Journal Systems <p style="text-align: justify;">Sajjana is a journal that accommodates all activities in the content of public administration, namely public policy, public service management, public sector institutions and public management.</p> <p style="text-align: justify;">This journal emerged from the necessity of providing space and forum in encouraging dialogue on the emerging complexities of the intertwined public administration issues, public policies, public service, and activity institution public in diverse countries, especially in Asia and the Pacific. The Department of Public Administration, Faculty of Social and Political Sciences, Universitas Sumatera Utara is the organizer of Sajjana which Talenta Press and USU Press will publish. Sajjana aims to target scholars and practitioners on public policy, public administration, and the public sector.</p> https://talenta.usu.ac.id/sajjana/article/view/16620 2024-06-03T20:01:33+07:00 Aghata Christie Br Lubis christiieeagatha@gmail.com muhammad imanuddin kandias saraan muhammadimanuddin@usu.ac.id

<p><em>The use of technology in public services increases the efficiency and effectiveness of human work. The online passport application system is the Directorate General of Immigration's response to technological developments. The government, which prioritizes welfare and justice, also monitors the international inflow and outflow of citizens. The implementation of the Mobile Passport Application will be evaluated to assess its effectiveness in encouraging service accountability at the Batam City TPI Special Class I Immigration Office. This research aims to determine the effectiveness of implementing the Mobile Passport program in improving services at the Immigration Office.</em></p> <p><em>&nbsp;&nbsp;&nbsp;&nbsp; The method used in this research is descriptive research with a qualitative approach. Data collection used interview techniques, observation, documentation and literature. Qualitative data analysis using effectiveness indicators from Edi Sutrisno (2007), which includes program understanding, right on target, on time, achievement of goals, and real change.</em></p> <p><em>&nbsp;&nbsp;&nbsp;&nbsp; The results of this research show that there are two indicators that have not been implemented effectively, namely the program understanding indicator and the punctuality indicator. In understanding the program, obstacles are still found where the socialization carried out offline has not reached all levels of society, so that people who do not understand the registration procedures via the Mobile Passport application experience difficulties and failure in registering using the application. Meanwhile, the on-time indicator shows that the applied service schedule does not match the schedule provided directly at Customer Service, thus causing inconvenience for passport applicants. Apart from that, three other indicators, such as indicators on target, achievement of goals, and real changes, show a positive impact in encouraging service accountability at the Class I Special TPI Immigration Office in Batam City. Therefore, the various obstacles described must be addressed to realize service effectiveness that encourages service accountability at the Immigration Office.</em></p>

2024-07-13T00:00:00+07:00 Copyright (c) 2024 SAJJANA: Public Administration Review https://talenta.usu.ac.id/sajjana/article/view/16563 2024-05-31T17:17:16+07:00

<p>Kelompok tani pada dasarnya berperan sebagai wadah belajar mengajar bagi anggotanya melalui penyuluhan, pelatihan, dan kerjasama guna meningkatkan pengetahuan, keahlian, sikap serta tumbuh dan berkembangnya kemandirian dalam berusaha tani dengan produktivitas yang meningkat, pendapatan yang bertambah, dan kehidupan yang lebih sejahtera. Penelitian ini dilakukan untuk mengetahui bagaimana peran yang dilakukan kelompok tani Juma Uruk Ganjang dalam mensejahterahkan petani di desa kutarayat.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data dilakukan melalui wawancara, observasi, data sekunder, dokumentasi dan studi pustaka. Selanjutnya penelitian ini menggunakan indikator peran menurut Rizz, House dan Lirtzman (dalam Pratina, 2013) berupa wewenang, tanggung jawab, kejelasan tujuan, dan cakupan pekerjaan. Selanjutnya, informan penelitian terdiri dari divisi-divisi yang ada di dalam Kelompok Tani Juma Uruk Ganjang, Kepala Desa Kutarayat, Anggota Kelompok Tani Juma Uruk Ganjang serta Petani Desa Kutarayat.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hasil dari penelitian ini menunjukan bahwa Peran Kelompok Tani Juma Uruk Ganjang belum mampu untuk Mewujudkan Kesejahteraan Petani di Desa Kutarayat, hal ini dapat diukur melalui indikator peran menurut Rizz, House dan Lirtzman (dalam Pratina, 2013) dimana Kelompok Tani Juma Uruk Ganjang belum melaksanakan tanggung jawab penuh atas wewenang, melaksanakan tugas hingga program yang telah dikembangkan oleh Kelompok Tani Juma Uruk Ganjang, mulai dari pemenuhan subsidi pupuk dan bibit, pemberian pengetahuan, pelatihan, pemanfaatan teknologi, informasi pemasaran, sebagai unit produksi hingga melakukan kerjasama yang meluas guna memenuhi dan menyelesaikan setiap masalah yang dihadapi petani di Desa Kutarayat dalam mengelola lahan pertanian mereka. Selain itu terkait kejelasan tujuan dan cakupan pekerjaan Kelompok Tani Juma Uruk Ganjang belum mampu untuk melaksanakan perannya dengan baik hingga masih kurangnya pemahaman dan pelaksanaan terkait cakupan pekerjaan di setiap divisi yang ada sehingga belum mampu untuk mencapai sasaran dengan maksimal.</p>

2024-06-10T00:00:00+07:00 Copyright (c) 2024 SAJJANA: Public Administration Review