The effect of work-related stress on employee well-being with ethical leadership as a moderator among back-office bankers

Authors

  • Diah Putri Ramadani Universitas Airlangga
  • Reza Lidia Sari Fakultas Psikologi, Universitas Airlangga

DOI:

https://doi.org/10.32734/psikologia.v20i2.20863

Keywords:

employee well-being, ethical leadership, psychological well-being

Abstract

The rapid development of the global financial services sector has brought new challenges for bank employees, including an increase in work-related stress. This study investigates the impact of work-related stress on employee well-being and whether ethical leadership can moderate this relationship. An online cross-sectional survey consisted of three instruments: the Health and Safety Executive Work-related Stress Scale, Employee Well-being Scale, and the Ethical Leadership Questionnaire. The survey was administered to 96 back-office employees in the bank, all of whom had a minimum of one year of tenure and were selected using an accidental sampling technique. Data analysis was conducted using moderated regression analysis with Jamovi for Windows, version 2.3.28. The results showed a significant negative impact of work-related stress on employee well-being, while ethical leadership had a positive effect on it. However, ethical leadership was not a moderator in the relationship between work-related stress and employee well-being. These findings highlight the importance of stress management programs and the promotion of ethical leadership in promoting employee well-being within the banking sector.

Downloads

Download data is not yet available.

References

Bank Rakyat Indonesia. (2022). Sk PT. Bank Rakyat Indonesia (PERSERO) Tbk. S.2123-DIR/PPM/12/2022.

Chughtai, A., Byrne, M., & Flood, B. (2015). Linking ethical leadership to employee well-being: the role of trust in supervisor. Journal of Business Ethics, 128(3), 653–663. https://doi.org/10.1007/s10551-014-2126-7

Dinesh, T. K., Shetty, A., Dhyani, V. S., T.S, S., & Dsouza, K. J. (2022). Effectiveness of mindfulness-based interventions on well-being and work-related stress in the financial sector: A systematic review and meta-analysis protocol. Systematic Reviews, 11(1), 1–8. https://doi.org/10.1186/s13643-022-01956-x

Environment, Climate Change and Health (ECH), W. H. (HQ). (2020). Occupational health: Stress at the workplace. World Health Organization.

Fu, J., Long, Y., He, Q., & Liu, Y. (2020). Can ethical leadership improve employees’ well-being at work? Another side of ethical leadership based on organizational citizenship anxiety. Frontiers in Psychology, 11(July), 1–13. https://doi.org/10.3389/fpsyg.2020.01478

Giacalone, R. A., Promislo, M., & Jurkiewicz, C. L. (2016). Ethical impact theory: how unethical behavior at work affects individual well-being Robert. Global Encyclopedia of Public Administration, Public Policy, and Governance, January. https://doi.org/10.1007/978-3-319-31816-5_2252-1

Grasiaswaty, N., Pradita, L., & Sadida, N. (2022). Health and safety executive work related stress scale-indonesian version: reliability and convergent validity. Indonesian Journal of Occupational Safety and Health, 11(3), 402–411. https://doi.org/10.20473/ijosh.v11i3.2022.402-411

Health and Safety Executive. (2009). Tools and Templates. https://doi.org/10.1201/9781439804964.ch6

Hendra, J., Siregar, S., & Sugiyanto, S. (2020). Kualitas pelayanan customer service (CS) terhadap nasabah di PT Bank Muamalat Indonesia TBK. Cabang Pekanbaru. Jurnal Seminar Nasional Teknologi Komputer & Sains (SAINTEKS), 1(1), 568–572. https://prosiding.seminar-id.com/index.php/sainteks/article/view/500

Huang, N., Qiu, S., Yang, S., & Deng, R. (2021). Ethical leadership and organizational citizenship behavior: Mediation of trust and psychological well-being. Psychology Research and Behavior Management, 14, 655–664. https://doi.org/10.2147/PRBM.S311856

Maharani, A., Zeifuddin, A., Safitri, D. A., & ... (2023). Kesejahteraan mental karyawan dalam era digital: Dampak teknologi pada kesejahteraan mental karyawan dan upaya untuk mengatasi stres digital. Jurnal Ekonomi, Bisnis Dan Manajemen (EBISMEN), 2(4), 113–130. https://doi.org/10.58192/ebismen.v2i4.1385

Mucci, N., Giorgi, G., Cupelli, V., Gioffrè, P. A., Rosati, M. V., Tomei, F., Tomei, G., Breso-Esteve, E., & Arcangeli, G. (2015). Work-related stress assessment in a population of Italian workers: The Stress Questionnaire. Science of the Total Environment, 502, 673–679. https://doi.org/10.1016/j.scitotenv.2014.09.069

Ndengu, T., & Leka, S. (2022). Work-related well-being in the zimbabwean banking sector: A job demands-resources perspective. Safety and Health at Work, 13(2), 220–226. https://doi.org/10.1016/j.shaw.2022.03.007

Neuman, W. L. (2014). Social Research Methods: Qualitative and Quantitative Approaches. In Teaching Sociology (Vol. 30, Issue 3). Pearson. https://doi.org/10.2307/3211488

Rahmi, T. R., Agustiani, H. A., Harding, D. H., & Fitriana, E. F. (2021). Adaptasi Employee Well-Being Scale (EWBS) Versi Bahasa Indonesia. Jurnal Psikologi, 17(2), 93. https://doi.org/10.24014/jp.v17i2.13112

Rajgopal, T. (2010). Mental well-being at the workplace. Indian Journal of Occupational and Environmental Medicine, 14(3), 63–65. https://doi.org/10.4103/0019-5278.75691

Schütte, S., Chastang, J. F., Malard, L., Parent-Thirion, A., Vermeylen, G., & Niedhammer, I. (2014). Psychosocial working conditions and psychological well-being among employees in 34 European countries. International Archives of Occupational and Environmental Health, 87(8), 897–907. https://doi.org/10.1007/s00420-014-0930-0

Setiawan, B. (2022). Internal working conditions and well-being of bank employees during the pandemic: a case study of Yogyakarta City. Journal of Economics Research and Social Sciences, 6(2), 107–114. https://doi.org/10.18196/jerss.v6i2.15323

Shasra, S. F., Rahmi, T., & Febriani, U. (2023). Meaningful work dan employee well-being pada pegawai bank. Pendidikan Sosiologi, 6(1), 437–445. https://doi.org/10.33627/es.v6i1.1437

Syahputra, Deni Yudi; Human Resources Lead, M. I. & S. A. E. C. (2021). Microsoft Work Trend Index.

Yukl, G., Mahsud, R., Hassan, S., & Prussia, G. E. (2013). An improved measure of ethical leadership. Journal of Leadership and Organizational Studies, 20(1), 38–48. https://doi.org/10.1177/1548051811429352

Zheng, X., Zhu, W., Zhao, H., & Zhang, C. (2015). Employee well-being in organizations: Theoretical model, scale development, and cross-cultural validation. Journal of Organizational Behavior, J. Organiz. Behav, 36, 621–644. https://doi.org/10.1002/job

Downloads

Published

2025-11-17

How to Cite

Ramadani, D. P., & Sari, R. L. (2025). The effect of work-related stress on employee well-being with ethical leadership as a moderator among back-office bankers. Psikologia: Jurnal Pemikiran Dan Penelitian Psikologi, 20(2), 87–94. https://doi.org/10.32734/psikologia.v20i2.20863