ANALISIS PENDEKATAN MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE (MBCfPE) TERHADAP KINERJA DI PT. KINENTA INDONESIA

Abstract

The purpose of this research is to implement a self-assessment through a survey on the overaall
performance measurement approuach Malcolm Baldrige Kriteria for Performance Excellent namely on seven
criteria : leadership, strategi planning, customer fokus, measurement, analysis, and knowledge management,
workforce focus, operation fokus and results to determine the level of performance in PT. Kinenta Indonesia.
The research data was obtained from interviews, observations, questionnaires and literature. Then analyzed
with the provisions of the assessment criteria MBCfPE. Thus obtained from the survey results MBCfPE with
total points 784 points. Then in accordance with the scores level at posisu MBCfPE PT. Kinenta Indonesia
performance Benchmark Leader with Excellent category.