Impact of Cloud-based Infrastructure on Telecom Managed Services Models
DOI:
https://doi.org/10.32734/jocai.v4.i2-4339Keywords:
Cloud, Telecoms, Managed Services, O&MAbstract
This paper examines how cloud-based infrastructure is impacting classical implementations of telecom Managed Services (MS) models with focus on network operations and maintenance (O&M). The migration of legacy network assets to the ‘cloud’ has altered traditional telecom network configuration. This work explores how cloud-based network infrastructure may alter MS models in the telecom network domain. It is expected that the unique offerings of cloud-based solutions will impact existing MS models and may require redesigning or adjusting operation and maintenance processes and frameworks. As network infrastructure migrates to the cloud, telecom MS delivery models must evolve as well to satisfy new requirements. This paper lays out essential aspects of traditional MS models that may be impacted as a result of cloud-based infrastructure. It further proposes a framework, and conceptual software design for systematically analysing the gaps in current MS models in order to identify requirements for improved MS delivery in the cloud era.
Downloads
References
CA Technologies. (2012, Sept.) Introduction To Managed Services [online]. Accessed: 2019:04:21. Available: https://www.ca.com/content/dam/ca/us/ files/white- paper/introduction- to- managed- services.pdf.
Cisco. (2017) What You Need to Know about Managed Services: Solution Overview [online]. Accessed: 2019:05:21. Available: https://www.cisco.com/c/dam/en_us/services/downloads/why-managed-services.pdf.
M. Carugi. “Cloud Computing Technology in Telecommunication Ecosystems and recent ITU-T Standardization Efforts”. International Telecommunication Union, 2011.
K. Biggelaar, M. Boyle, R. Murdoch, V. Romano, and J. Sepple. (2013) A New Era for Communications Services Providers: Cloud Computing Changes the Game [online]. Accessed: 2019:05:21. Available: https://www.accenture. com/gb- en/~/media/Accenture/Conversion- Assets/ DotCom/Documents/Global/PDF/Technology_2/ Accenture- New- Era- Communications- Service- Providers. pdf/.
Y. Seraoui, M. Belmekki, M. Bellafkih, and B. Raouyane. eTOM Mapping onto NFV Framework: IMS Use Case. ICCWCS, Association of Computing Machinery (ACM), November 2017.
Ericsson. “Press Backgrounder: Managed Services-Part- nerships for Superior Customer Experience”. Technical report, Ericsson, 2016.
P. Lurin and L. Legrand. (2014) Re-Visiting the Financial Benefits of Managed Services and Infrastructure Sharing for Telcos [online]. Accessed: 2019:05:22. Available: https://www.academia.edu/4781525/Re_visiting_the_financial_benefits_of_Managed_Services_and_Infrastructure_Sharing_for_Telcos.
ITU-T. “Enhanced Telecom Operations Map (eTOM) - The business process framework”. Technical report, International Telecommunications Union, 2007.
Cisco. (2009, June) Introduction to eTOM: White paper [online]. Accessed: 2019:05:22. Availabe: https://www.cisco.com/c/en/us/products/collateral/services/ high- availability/white_paper_c11- 541448.html.
B. Rae. (2018, Nov.) ITIL 4 – The Differences, Content, and Value [online]. Accessed: 26-07-2019. Availabe: https://www.itsmf.co.uk/ itil-4-the-differences-content-and-value/.
A. Yenin.(2019, Feb.) ITIL 4. What changed and improved? [online]. Accessed: 26-07-2019. Available: https://polontech.com/blog/itil-4-what-changed-and-improved/.
M. O’Loughlin. ITIL 4 and the Cloud. White paper, AXELOS Limited, 2019.
R. Tucker. “White Paper: The Power of Wireless Cloud. Technical report”, Centre for Energy-Efficient Telecommunications (CEET), 2013.
R. Venkatesh and T. K. Singhal. “Inno-vating Managed Services Business Models”. Indian Journal of Science and Technology, August 10(29), 2017.
J. Ramirez. “Next-Generation Managed Services: The Key to Business Transformation”. Technical report, Alcatel-Lucent, 2009.
K. Taga, A. Faggiano, B. Virag, and R. Pell. “Managed Services for Telecom Operators”. Technical report, Athur D. Little, 2015.
L. Schbert, K. Jeffery, and B. Neidecker- Lutz. “A Roadmap for Advanced Cloud Technologies under H2020: Recommendations by the Cloud Expert Group”. Technical report, European Commission, 2012.
PWC. (2013) Cloud-enabled Telco Opportunities [online]. Accessed: 2019:05:24. Available: https://www.pwc.co.uk/industries/communications/ insights/cloud- enabled- telco- opportunities.html.
FluentStream. “Voice Communications Compliance and Security in the Era of Cloud Computing”. Technical report, FluentStream Technologies, 2016.
J. Gabrielsson, O. Hubertsson, I. Mas, and R. Skog. “Cloud Computing in Telecommunications”. Technical report, Ericsson, 2010.
Z. Zsah. (2019, March) Top 5 Benefits of Cloud Managed Services [online]. Accessed: 25-07-2019. Availabe: https://www.zsah.net/benefits- cloud- managed- services.
AgileIT. (2018, Jan.) 10 Benefits of Cloud Managed Services Providers [online]. Accessed: 26-07-2019. Available: https://www.agileit.com/10-benefits- cloud-managed-services-providers/.
Deloitte.” Deloitte Cloud Solutions”. Technical report, Deloitte Consulting, 2019.
Predatar. “The Dawn of the Cloud MSP Model, And you: An Exclusive Report”. Technical report, Predatar, 2017.
CenturyLink. Managed Services Anywhere: Use Cases [online]. Accessed: 26-07-2019. Available: https://uk.ctl.io/managed- services- anywhere/ use-cases/.
Onica. Keys to Building a Successful MSP Business with AWS [online]. Accessed: 10/07/2019. Available: https://www.onica.com/ aws-managed-cloud-services/.
S. Teral. “5G Best Choice Architecture”. Technical report, IHS Markit Technology, 2019.
Ericsson. (2019, Jan) New AI-based Ericsson Operations
Engine makes managed services simple [online]. Accessed: 26-07-2019. Available: https: //www.ericsson.com/en/press-releases/2019/1/new- ai- based- ericsson- operations- engine- makes- managed- services.
S. Vural et al. “5G Network Architecture and Security: A Collaborative Paper DCMS Phase 1 5G Testbeds & Trials Programme”. Technical report, The Collaborators, 2018.
Published
How to Cite
Issue
Section
Copyright (c) 2020 Data Science: Journal of Computing and Applied Informatics
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Data Science: Journal of Informatics Technology and Computer Science (JoCAI) and Faculty of Computer Science and Information Technology as well as TALENTA Publisher Universitas Sumatera Utara as publisher of the journal.
Copyright encompasses exclusive rights to reproduce and deliver the article in all form and media. The reproduction of any part of this journal, its storage in databases and its transmission by any form or media, will be allowed only with a written permission fromData Science: Journal of Informatics Technology and Computer Science (JoCAI).
The Copyright Transfer Form can be downloaded here.
The copyright form should be signed originally and sent to the Editorial Office in the form of original mail or scanned document.
